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FAQs

What methods of payment do you accept?
You can pay for your order online by using the following: Visa, MasterCard, American Express, Delta/Connect or Maestro and PayPal. We do not accept cheques or cash.

What can I do if something is wrong with my order?
If there is something wrong with your order please contact our customer services team at hello@smugactive.com

How can I contact you?
Please email us at hello@smugactive.com

Do you have a size guide?
Currently all products available on smugactive.com are one size apart from Boobuddy. Please go to theboobuddy.com for further information on Boobuddy sizing.

How do I redeem a discount/offer code?
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What do I do if I forget to enter my discount code?
Unfortunately once you have placed and confirmed your order we are unable to honour your discount code. This must be entered in while at the check-out before you enter your payment details.

Can I use two offer codes at once?
Unfortunately only one offer is valid at a time. If you do have 2 offers we suggest using the larger discount. 

How can I find out about becoming a SMUG ambassador?
We are always looking for ambassadors to help us promote the smug word. If you are interested please contact us at hello@smugactive.com